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- Career Trajectory

Experience

Professional Influence Map

BSc
2009

Electrical & Electronics Engineering foundation

NETWORK
2013

Network operations and infrastructure support

L&T
2015

Technical training coordination at L&T

MSc
2016

MSc Information & Communication Engineering

THESIS
2019

Optical fiber research & hardware engineering

SAAS
2020

Enterprise SaaS delivery & technical project consulting

QA/REL
2024

QA, Release Validation & technical delivery management

CURRENT
2026

Cybersecurity operations & technical project delivery

Most Recent Role
tripunkt GmbH

QA and Release Validation

  • Led pre-release QA delivery lifecycle across 3 annual releases — managing a suite of ~100 test cases covering frontend behaviour, database schema integrity, REST API contracts, and third-party connector integrations within Docker environments.
  • Owned defect management end-to-end in JIRA with cross-functional engineering coordination, writing structured reproduction steps, verifying hotfixes, and tracking through release sign-off — reducing customer-reported post-release defects by 30%.
  • Executed API validation using Postman and database inspection via DBeaver; authored release notes, QA specifications, and maintained release documentation in Confluence.
2024 – 2026
tripunkt GmbH

Software Solution Consultant

  • Managed Tier-3 technical escalation and incident response for enterprise SaaS deployments across NAM, APAC, and DACH regions — coordinating with product engineering, customer success, and regional teams to drive issues to resolution.
  • Led cross-functional go-to-market strategy with a team of 5 for international expansion, managing the full customer lifecycle from onboarding through production adoption.
  • Designed and implemented standardized onboarding frameworks, escalation procedures, and support workflows for enterprise customers across 3 regions — reducing ramp time for new accounts.
  • Investigated complex production issues using SQL (PostgreSQL, MySQL), API tracing via Postman, and application log analysis to isolate root causes across integrated platform layers.
  • Delivered API integration and schema validation for enterprise CRM/ERP deployments, ensuring seamless data interchange between customer systems and the tripunkt platform.
  • Owned technical account management for premier enterprise accounts, serving as primary bridge between client engineering teams and internal product development.
  • Identified recurring product reliability patterns and recommended features — including multi-view racks interface and network discovery capabilities — that improved customer operational visibility.
2020 – 2024
Technische Hochschule Mittelhessen

MSc Thesis — Optical Fiber Engineering

  • Investigated the degradation behavior of glass optical fiber bundles exposed to high-intensity UV light, characterizing performance loss over time through structured hardware testing.
  • Designed and assembled fiber optic hardware setups, including precision splicing, gluing, and alignment of optical components.
  • Analyzed measurement data to identify degradation patterns and draw quantitative conclusions, documenting findings through formal technical reports and research presentations.
Oct 2019 – April 2020
Larsen and Toubro

Technical Training Coordinator

  • Led technical enablement, onboarding infrastructure design, curriculum engineering, and mentorship of over 60 incoming engineers across parallel engineering tracks per quarter.
  • Served as the primary liaison between Indian, Bangladeshi and Japanese C-level stakeholders, aligning executive priorities to streamline training initiatives.
2015 – 2016
Earth Telecommunication PVT. LTD.

Network Operations Engineer

  • Managed network architecture and incident resolution for over 500 SME and enterprise accounts, coordinating field services and installation scheduling while maintaining strict high-uptime and SLA compliance.
  • Standardized structural troubleshooting frameworks across localized hardware, multi-layered routing protocols, and configuration layers, decreasing Mean Time to Resolution (MTTR).
  • Developed a Python tool to scan live hosts and aggregate device relationship data, rendering the output as an interactive JS/HTML topology graph for real-time component isolation and data-path tracing.
2013 – 2015
Suggested Next Paths

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Career timeline, production support, consulting ownership, infrastructure work, and customer-facing roles.