Hi. I'm Shahriar. I was born and raised in Bangladesh, moved halfway across the world to Germany, and I'm currently living in Berlin. I specialize in technical operations, technical project management, systems integration, and cybersecurity operations — working across adjacent roles such as implementation engineering, customer success engineering, technical account management, and project delivery to turn complexity into clear outcomes and repeatable processes.
I like being the person who can walk into a messy technical situation, work out what matters, explain the tradeoffs, and lay out a clear plan.
Began at Earth Telecommunication managing network infrastructure and incident resolution for SME and enterprise accounts. Built a Python-based network discovery tool, coordinated field services, and learned SLA-driven operations from the ground up.
Network operations, field support, Python tooling, SLA management.
At Larsen & Toubro, designed onboarding infrastructure and led technical training for 60+ incoming engineers per quarter. Coordinated with Japanese, Indian, and Bangladeshi stakeholders — learning that delivery depends on communication as much as technical skill.
Technical enablement, curriculum design, cross-cultural stakeholder coordination.
At tripunkt, managed technical delivery for enterprise B2B clients across NAM, APAC, and DACH — from discovery through production adoption. Owned Tier-3 incident response, SQL-based diagnostics, API integrations, and cross-functional coordination. The work was part consulting, part project management, part operations.
Customer-facing implementation, incident response, SQL/API diagnostics, cross-region coordination.
Managed pre-release QA lifecycle, defect tracking, API validation, and release documentation. Reduced customer-reported post-release defects through structured test processes and engineering coordination.
Release lifecycle, QA process, Jira-based defect management, API validation.
I decided to come back to my roots and continue building on my IT network engineering foundations. Most recently I obtained the CompTIA Security+ certification and am looking for roles in cybersecurity, SaaS solution engineering, and enterprise account management.
Cybersecurity operations, solution engineering, enterprise account management.
Professional point of view, story progression, principles, and working style.